1. Ordering 

Please make sure that the email address you provide us with is correct. All order confirmations and acceptances are sent to that email address. Please check any spam folders you may have for order communications.

Please note in particular that:

1. No orders shall be accepted from persons under the age of 15. Shoppers under the age of 15 must obtain guardian`s consent or otherwise have a legal right to enter into agreement regarding the purchase. If you wish to pay using credit card, you must be at least 18 years old. 
2. Once you are ready to make a purchase, click on 'Add To Shopping Cart' to add the product you wish to purchase to your Shopping Cart.
3. All Products displayed on this Website are subject to availability. Prices and product availability are subject to change without prior notice.
4. Shipping cost, taxes and other surcharges will then be added to the amount you will be charged. 
5. Once you have reviewed all the items in the cart, click on the ``Proceed to Checkout`` and fill out the customer form with your name, address, email address, telephone or mobile number. Then select the payment method you wish to use. 
6. When you place an order with Prinsessefin, you agree that all information given is accurate, correct and truthful.
7. Once you submit your order, we will send you a confirmatory email to acknowledge that we have received your order and that your order has been accepted by us. At this point the contract between us is formed and we will process the payment details you have given to us to take payment for your order.
8. You will receive a further email from us confirming dispatch of your order to the shipping address you have requested.

Note: Retailers must be logged in prior to purchasing products.

• You will be asked for your email address to proceed. At this point, you do not have to create an account with us but we require an email address to process your order.
• If you have already registered with us you may enter your sign-in details to access your account.
• You will be required to enter your delivery and billing address details if this is your first order or do not have an account. If you have an account, you can use the address details from your account or add a new delivery address. You will then be required to enter your payment details. We currently cannot store payment details so you will need to enter these each time you place an Order.

Payment

Prinsessefin uses KLARNA Checkout with the following methods of payment:

1. VISA/ Bank account card
2. KLARNA Invoice
3. KLARNA Account

For questions about your invoice and account, contact KLARNA at info@klarna.no or through telephone; 21 01 89 9 or by logging in to my.klarna.com. 

For general questions about the payment method contact info@prinsessefin.no

 

 

2. Delivery and costs

Norway	Europe	Rest of the World
X- working days	X –working days	X- working days
X KR	X KR	X EUR
Free delivery for a minimum purchase of X KR	Free delivery for a minimum purchase of X KR	Free delivery for a minimum purchase of X EUR

 

We use ______ for all deliveries. 

 

All orders placed on weekdays are generally sent within 24 hours. All shipments outside (Europe?) are subject to custom regulations of your country.  

 

Standard delivery time doesn’t apply if;

1. The order has been placed after 14:00 (CET) on a Friday.
2. Weekends.
3. National holidays.

Prinsessefin is entitled to charge the Customer a return shipping fee of X___ if the delivery is unclaimed or not picked up on time.

 

Right to cancel

You, as our customer, have the right to cancel any purchase by notifying Prinsessefin accordingly with 14 days from when the customer received the product ordered. The product shall be sent well packaged, in good condition and in its original packaging to be able to get a refund. If you use the right to cancel, you shall pay for the return shipping costs and is responsible for the condition of the product after the customer has received the product and during the return shipping.

 

 

Damaged or Defective Products

 

You should inspect the product when you receive them for damages or defects. Once received, goods, which are not of satisfactory quality, not as described or which have been damaged, may be returned for repair, replacement, reduction in the purchase price or a full refund, provided that you have not used and damaged the products. Simply return the items in their original condition and packaging if possible within 30 days of receipt. 

No refunds for delivered products will be made until have received the relevant product.

Please click here for the cancellation and warranty form.

 

 

3. Privacy Policy

This policy will, among other things, help you understand what kind of personal data Prinsessefin collects and how it is used.

Which personal information will we process?

Prinsessefin collects personal data that you provide when you sign up for our newsletters, when create an account, when you send us message through the website and through cookies. Please read our cookie policy here. 

 

How will we use your personal data?

Prinsessefin uses your personal data for direct marketing, customer surveys, identification, newsletters and statistics. Prinsessefin may also use the data you have provided for sending post, SMS or emails. You may contact us anytime to reject any marketing towards you as a customer. 

 

How long will Prinsessefin keep your personal data?

Your personal data will never be kept for a period longer than what is permitted in compliance with applicable personal data legislation. 

 

See Section 28 Chapter IV of Personal Data Act of Norway (Datatilsynet).

 

How will we protect your personal data?

Security and technical measures are implemented to protect your personal data. We also use firewalls and anti-virus software in order to protect and prevent unauthorized access to the network

 

What rights do you have according to the Personal Data Protection Act?

You have the right to obtain information about the processing of your personal data, and you also have the right to ask us to correct, block or delete personal data that are incorrect. You also have the opportunity to complain to the Data Protection Agency (Datatisynet.no)

 

If you have any request in regards to this, please feel free to contact us at info@prinsessefin.no.

 

 

4. Copyright and Intellectual Property Rights

Prinsessefin website and its contents including photographs, designs, logos, illustrations, texts and other materials are protected by copyright and intellectual rights and is owned by us or provided by third parties (suppliers).

 

Copying, modification, distribution, and reproduction among others are prohibited without written consent of Prinsessefin. We serve the right to take any action we deem appropriate to protect our rights.

 

•  Force Majeure

Prinsessefin will not be responsible for the performance of any obligations under these terms and conditions in the case of an event outside of our reasonable control (force majeure), including (but not limited to) failures of third party systems or networks, acts of god, fire, earthquake, storm, flood or other natural disaster, civil unrest or acts of terrorism.

 

All notices which we need to give to you under these terms and conditions will be sent by us to your registered e-mail address. 

 

Disclaimers and Liability

 

Prinsessefin will not be liable for any loss, damage, costs, delays or other liability which you may incur as a result of any event beyond our reasonable control. 

Prinsessefin reserves the right to revise the terms and conditions including but not limited to prices, contents, photographs. Prinsessefin also reserves the right to terminate your access to and use of the site in its sole discretion without prior notice, especially if Prinsessefin believes your conduct fails to conform to these Terms and Conditions. We also reserve the exclusive right to modify, withdraw, suspend or discontinue, temporarily or permanently any time with or without notice. You agree that Prinsessefin will not be liable to you or to any third party for any modification, suspension or discontinuance of the site or any part thereof. 

Purchase of items through Prinsessefin.no is subject to Norwegian law. Any dispute is settled by Norwegian courts.